terms and conditions
PremiseThe Company Inventa Srl Share Capital iv €140.000 with headquarters in Modica (RG), Via del
Commercio, 2 – 97015, Modica (RG), CF/VAT number 01589310885, registered in the REA of Ragusa
n. 131436 (hereinafter also referred to as the “Seller”) sells furniture products,
furnishing accessories, lighting, floors and coverings, bathroom and garden furniture
(hereinafter also referred to as “Products”).
These General Conditions of Sale apply to all sales of Products concluded
through the sales channels made available by the Seller, including those concluded at
distance and/or online through the website “www.inventadesign.it” (hereinafter the “Site”).
The general conditions of sale set out below are governed in accordance with and in
compliance with current national and European regulations on the matter, including Legislative Decree no. 70/2003,
Legislative Decree no. 206/2005 and subsequent amendments (hereinafter, “Consumer Code”), the Directive
European Directive no. 2011/83 EU on Consumer Rights and the provisions of the Civil Code for
anything not expressly provided for herein. (hereinafter the "General Conditions of Sale" or
“General Conditions” or “Conditions of Sale”).
Definitions
In general, the Customer means the natural or legal person who purchases one or more Products
offered by the Seller on its own sales channels for purposes other than the business
entrepreneurial or professional activity possibly carried out (“Consumer”) which for purposes
functional to their entrepreneurial or professional activity (“Professional”).
A Professional is defined as a natural or legal person acting in the exercise of his/her professional activity.
entrepreneurial, commercial, artisanal or professional activity, or its
intermediary.
Consumer means the natural person who, when purchasing Products, acts for
purposes unrelated to any entrepreneurial or professional activity carried out.
Product means any tangible movable good, even to be assembled
marketed on the sales channels offered by the Seller.
By Purchase Order (or also “Order”) we mean the document - in digital format -
sent by the Customer to the Seller at the end of the purchase procedure. It is binding for
the Customer assumes full knowledge of these General Conditions of Sale and
acceptance of the same by the Customer including the right of withdrawal and the Privacy Policy.
By Purchase Order Confirmation (or “Order Confirmation”) we mean the email sent
from the seller to the Customer upon receipt of the Purchase Order and entails acceptance
of the Purchase Order by the Seller.
Privacy Policy means the document contained in the Site with the same name
which informs Customers about the processing of their personal data
https://www.inventadesign.it/privacy-policy.
1. Scope of application
1.1 These General Conditions govern the sale of the Products offered by the Seller
to its Customers through the sales channels used by the latter.
Before proceeding with the purchase of Products, the Customer is required to carefully read the
General Conditions of Sale, made available to users in the appropriate section of the
Site called “Terms and Conditions”.
Sending the Purchase Order to the Seller, or the purchase concluded by the Customer
directly in store, presupposes total and absolute knowledge of these Conditions
General Sales Conditions and entails their full acceptance by the Customer.
If the Customer is a Consumer, once the online purchase procedure has been completed, he will proceed
to print or save an electronic copy and in any case keep these General Conditions
of sale, in compliance with the provisions of articles 3 and 4 of Legislative Decree 185/1999 on sales
at a distance.
As provided for in these General Conditions of Sale and in the Consumer Code (which
(it is expressly intended to be referred to) for the protection of the "consumer", applies exclusively to
Customers classifiable as Consumers.
1.2 These Conditions of Sale may be modified by the Seller at any time
moment.
Any changes will be effective from the moment they are published on the Site in the
“Terms and Conditions” section, accessible through the “HELP” menu in the footer
of the website.
Before making any purchase, customers are advised to consult the most up-to-date version
updated of the same.
In any case, the applicable Conditions of Sale are those in force on the date of transmission
of the Purchase Order of a product by the Customer.
1.3 These General Conditions do not regulate the sale of products offered by
subjects other than the Seller, even if there is an explicit reference to such on the Site
products through links, banners or other hypertext links. Therefore, the Customer is invited,
before proceeding with the forwarding of orders and/or the purchase of products and services from different subjects
by the Seller, to verify the general conditions of sale applied by the latter.
The Seller cannot in any way be held responsible for the supply of goods or
services by third parties or which have been sold to the Customer by another supplier, even
through references/hyperlinks, links, banners on the Site.
1.4 For information regarding the processing of Customers' personal data, please refer to
content present on the Site in the “Privacy Policy” area.
2. Conclusion of Contract
2.1 In distance and online sales, to conclude the purchase contract of one or more
Products, the Customer must place a Purchase Order for the Products.
The contract is concluded when the Customer receives from the Seller, at the indicated e-mail address, the
confirmation of the Purchase Order.
The confirmation email will report the date and time of execution of the order, the characteristics
essential for each product ordered, the price (including taxes or duties)
applicable), any shipping costs charged to the Customer and a “Customer Order Number”,
to be used for any further communication with the Seller which must also be
indicated in the reason for the bank transfer payment.
2.2 By transmitting the Purchase Order, the Customer accepts and undertakes to observe,
in relations with the Seller, these General Conditions of Sale – including
the information on the right of withdrawal pursuant to art. 11 of these Conditions of Sale and any
further information contained on the Site and in the “Privacy Policy” area.
2.3 The Seller reserves, in any case, the right not to accept Purchase Orders that
are incomplete or incorrect or in the event of unavailability of the Products.
2.4 If the Seller does not receive the payment within 5 days of sending
of the Purchase Order confirmation email, will send the Customer a reminder email
payment. If, after a further 5 days from the sending of the reminder email, the Seller does not
should the payment be received, the contract will be considered terminated by law.
3. Online purchases via the Site
3.1 Purchase Orders can be made directly by the Customer, through the
Site, only by adults who are not in a condition of legal incapacity.
3.2 For purchases via the Site, in addition to what is already expressed in the previous article 2, the
Customer fills out a purchase order using an electronic order form
to be transmitted to the Seller electronically by following the instructions provided by the Site during
the online purchasing procedure;
before completing the purchase, you have the right to correct any errors in the data entry
data.
The Customer can register on the Site by entering the required data and creating credentials
access.
You must provide the Seller with a valid email address in order to enable him to send you
Customer all information relating to the purchase order as well as the communications provided
from these General Conditions of Sale.
3.3 The registration credentials for the Site (email address and password) must be
used exclusively by the Customer and cannot be transferred to third parties.
The Customer undertakes to keep them secret and to ensure that no one has access to them.
The Seller shall in no case be liable for any improper or abusive use of the
credentials even from third parties other than the Customer.
3.4 The Customer will find the "product sheet" indicated on the Site for each product containing
the description and characteristics of the same, together with one or more images
representative.
The images and descriptions in each "product sheet" reproduce as closely as possible
the characteristics of the Products as faithfully as possible but they must always and in any case be
intended as indicative.
For the purposes of concluding the purchase, the Customer must consider only the following as effective:
the product description contained in the purchase order and in the related email
confirmation sent by the Seller.
3.5 To view the selected Products and their total price, you must click
on the cart icon.
It is recommended to check the correctness of the contents of the cart before confirming
the Product Purchase Order.
The Customer, at the time of sending the Purchase Order, also confirms that he is aware of and
fully accept these General Conditions of Sale, to which reference is made via
link, including the information on the right of withdrawal referred to in the following art.11 and the Privacy
Policy, which will in any case be considered read, known and accepted at the time of
transmission of the Order.
3.6 The Customer may cancel the order peremptorily within and no later than 2 (two) hours from sending
of the order itself to the Seller by giving timely notice to the address
venditeonline@inventadesign.it and contacting our operators at: 0932777169.
4. Product Prices
4.1 All Product prices are expressed in Euros and include VAT.
Any taxes, duties and charges applicable in the country of destination of the Products, where this
is different from Italy, they will be charged to the Customer.
4.2 The Seller reserves the right to modify the prices of the Products at any time;
any price changes will not, however, be applied to Customers who
have already sent the Purchase Order to the Seller.
4.3 In the event that a product is offered via the Site at a discounted price, it will be indicated
the full reference price on which the discount is calculated.
4.4 At the discretion of the Seller, certain offers on the Products may be reserved, even
temporarily, exclusively for purchases made through the sales channels in question
from time to time indicated by the Seller (e.g. exclusively for online sales via the Site, or for
in-store sales, etc.).
5. Delivery Costs
5.1 Delivery costs are charged to the Customer and are specifically indicated in Euros and
inclusive of VAT in the purchase order and in the confirmation email sent to the Customer.
Delivery costs may vary depending on the delivery method chosen and/or in
in relation to the payment method used and the quantity/weight of the products.
For smaller islands or remote locations, a supplement may be required which will be
communicated by Customer Service once the order has been completed.
6. Payment Methods and Invoicing
6.1 Payment by the Customer can be made in Euros using one of the following methods:
of payment indicated on the Site and listed below:
Credit card: confidential credit card data (card number, holder's name, date of issue)
expiry date, security code) are encrypted and thus transmitted to the payment manager.
The seller therefore never has access to and does not store the credit card data used.
by the Customer for the payment of the Products, not even in the event that the Customer proceeds to
saving of Credit Cards, except for the data relating to the cardholder.
PayPal: payment for the Products purchased on the Site can be made via
PayPal payment solution. If the Customer chooses PayPal as the payment method,
the same is redirected to the site www.paypal.it where you can make the payment for the Products
in accordance with the procedure established and regulated by PayPal and the terms and conditions of
contract agreed by the Customer with PayPal. The personal data entered on the PayPal site will be
processed directly by the same and will not be transmitted or shared with the Seller. The
The seller is therefore not able to know and does not store in any way the data of the
credit card linked to the Customer's PayPal account or the data of any other instrument
of payment connected to that account.
Stripe: payment for the Products purchased on the Site can be made via
Stripe payment solution by entering your credit card details or selecting the
Google Pay or Apple Pay options offered.
Klarna: by using Klarna the Customer receives their order immediately and the payment will be
made in installments. The installments will be assigned to Klarna Bank AB, related entities and their
transferees, and by choosing this payment method, such transfer is authorised.
Cash on delivery: by choosing this method, the payment is made to the courier at
time of delivery of the product. Payment is accepted by cash,
respecting the limit permitted by law or bank draft. The Seller reserves the right
to request payment only with electronic methods (credit cards, PayPal and bank transfer)
(banking) in the event that, on the occasion of a previous purchase, the Customer has not
proceeded with the collection of the products for which payment on delivery was foreseen, after the expiry of
10 days from receipt of the email notification of the stock of the products themselves.
Bank transfer: during the purchase process, you can select bank transfer as the
payment method. The IBAN to use to make the transfer is indicated in the section
“payments” of the Site. Once the credit has been received, the goods can be regularly shipped.
7. Delivery of the Products
7.1 Deliveries of the Products are made only within the territory of the European Union.
7.2 For any information regarding delivery, the Customer can contact the Customer Service
Customers of the Seller, whose contact details are indicated in the “Support” area of the Site.
7.3 For the Seller, the obligation to deliver the goods is deemed to be fulfilled upon transfer
of the material availability of the goods to the person responsible for transport/shipping.
7.4 Before finalising the purchase, the estimated shipping date of the Products will be indicated, which
may vary depending on the Customer's geographical location and the delivery method.
In the event that the Purchase Order concerns multiple Products, for which additional costs are foreseen
different shipping times, the estimated shipping date must be considered
the one referring to the item whose shipment is scheduled last.
7.5 Shipping terms start from the moment the Seller receives payment.
In case the payment is made by cash on delivery, the Customer may be
contacted by the Seller for further confirmation of the Order.
In no case may the Customer ask the Seller to postpone the shipping date of the
goods purchased.
7.6 The Products purchased will be delivered via a courier chosen by the Seller, to the address
indicated by the Customer in the purchase order, according to the costs and terms reported during the
purchase procedure.
7.7 If the Order includes bulky items, these may be shipped on pallets,
which will be delivered to the Customer together with the items, the disposal of which remains
platform at the exclusive expense and care of the Customer.
7.8 If after three delivery attempts by the courier it has not been possible
deliver the goods to the recipient, the Seller will send an email to the Customer to communicate
that the product is in stock. From this moment the Customer will be able to collect the goods at the
hold the deposit within 10 days after which the Seller will have the right to withdraw the product
by refunding the Customer the sum paid by the latter for the purchase, with the exception of
shipping costs which will in any case remain the responsibility of the Customer.
7.9 The Seller is not responsible for failure or delay in delivery due to causes of
force majeure, such as, for example, strikes, measures by the Public Authorities,
rationing or shortages of energy or raw materials, transportation difficulties, fires, floods,
heavy snowfall, flooding and damage to industrial machinery not dependent on the
Salesperson.
The Seller, as soon as he becomes aware of this, will promptly communicate the
Customer the occurrence of the force majeure event.
7.10 The Customer does not have the right to choose the courier.
In the event of loss/damage to the Products for reasons not attributable to the Seller, if the
Customer is a Consumer, art. 63 paragraph 1 of the Consumer Code applies.
8. Product Conformity
8.1 It is the Customer's responsibility to check the condition of the Products delivered.
It is the Customer's responsibility, upon delivery of the goods, to check that the packaging is intact.
intact, not damaged or otherwise altered, including the closing materials (so-called "verification
of quality“). Any damage and/or alteration of the packaging must be immediately
reported to the courier who makes the delivery and, in this case, the Customer has the right to accept
the goods with a "cautious reservation" to be written on the courier's delivery note: e.g.: "box with holes
on the side”, “open box with no custom tape”, “damaged box”, etc.
In no case can the Customer verify the integrity of the Products contained
in the packaging in the presence of the courier at the time of delivery, without prejudice to the Customer's right
to "accept with reservation".
8.2 In the event that the product has suffered damage during transport, the Customer must
communicate it to the Seller via email within the following 24 hours, detailing the damages that the
product has undergone.
Furthermore, in order to benefit from the insurance included in the price, any damage
must be reported within 24 hours of receiving the goods to the following address
reclami@inventadesign.it.
9.Defects of conformity
9.1 The Products must be checked by the Customer in order to ensure that they correspond
to the items ordered and which do not present defects or further lack of conformity.
9.2 In the event of a lack of conformity, the Customer has the right to have the product restored, free of charge,
conformity of the goods through repair or replacement, or to an adequate reduction
of the price or the termination of the contract.
9.3 The guarantee of legal conformity of the goods, provided for by articles 128 et seq. of the Code of
Consumption, is equal to 24 months: the Consumer loses this right if he does not report to the
Seller the lack of conformity within 2 (two) months from the date on which he discovered the defect.
For customers who do not fall into the category of "consumers", the guarantees apply
legal provisions provided for by Italian law and by article 1490 and following of the civil code.
The lack of conformity of the product must be communicated to the Seller by contacting the
Customer Service at 0932 777169.
It is also recommended to report any obvious signs of
tampering or alteration of the packaging.
10. Right of withdrawal for the Consumer
10.1 If the Customer is also a Consumer, he can exercise the right of withdrawal without
any penalty and without specifying the reason by returning to the Seller all or part of the
Products purchased within 14 days from the date of receipt of the goods or, in the case of goods
multiples ordered by the Customer through a single order and delivered separately, from the day
where you receive the last product ordered.
10.2 It is sufficient for the Customer to communicate to the Seller the intention to exercise the return
by accessing the site https://www.inventadesign.it/supporto, opening a ticket in the section
“Return Procedure” and indicating for each item to be returned: order number, date
invoice/order, item code, quantity and reason for return.
10.3 In order for the return to be accepted by the Seller, the Products must be returned in the
peremptory term of 14 (fourteen) days from the date on which the Customer communicated to the
Seller wishes to make the return by sending the return form and in compliance with all
the conditions listed below:
– the Products must be returned complete with all the original packaging (boxes,
accessories, tags, protections, etc.);
– the Products must be accompanied by the purchase receipt;
– the Products returned by the Customer must not have been opened, used, damaged, but
may have been handled and inspected to establish their nature and characteristics;
– Any damaged Products subject to return must be returned as is
received by the Customer, without the Customer subjecting them to modifications, manipulations or attempts
of repair.
10.4 In the event of withdrawal, all payments made to the Customer will be refunded.
Seller, according to the payment methods chosen for the purchase, with the exception of
following expenses which will be borne by the Customer:
– any initial costs incurred for shipping the Purchase Order;
– expenses related to the return of goods;
– any expenses incurred for payment on delivery.
In case of withdrawal, shipping costs are charged to the Customer.
The refund will be made, without undue delay, within 14 days of receipt of the Products
returned and subject to verification of their integrity by the Seller.
The shipment, until the certificate of receipt by the Seller, is under the
responsibility and risk of the Customer.
In case of payment on delivery, the Customer must indicate the IBAN on which he wants the payment to be made.
the purchase costs incurred will be reimbursed.
10.5 In case of damage to the goods during transport for return, the Seller,
upon discovery of the damage, will inform the Customer of the incident (within
five working days from receipt of the product in its warehouses), to allow the
Customer to promptly raise a complaint against the courier chosen by him and obtain
the refund of the value of the product (if insured by the Customer).
The Seller is not responsible for damage, theft or loss of products returned with
uninsured shipments at the Customer's expense.
10.6 The right of withdrawal lapses in the event of a lack of substantial integrity of the goods
returned, and thus for example in the case of:
– missing external packaging and/or original internal packaging;
– absence of integral elements of the product (accessories, cables, manuals, parts, etc.);
– damage to the product;
– abnormal state of preservation.
In the event of the Customer forfeiting the right of withdrawal, the Seller will return
the purchased product to the Customer, charging the shipping costs to the same.
10.7 The provisions on the right of withdrawal set out in the Consumer Code apply
exclusively for the protection of the Consumer and, therefore, do not apply to other
categories of customers, for whom this right must be expressly excluded.
11. Complaints
11.1 If the Customer intends to submit a complaint against the Seller, he may
be submitted through the ODR platform (Online Dispute Resolution Platform)
disputes), managed by the European Commission.
The platform is available here:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
12. Limitation of Liability
Without prejudice to the above provisions, for the cases expressly regulated below:
12.1 The Seller is not responsible for any delays in the delivery of the Products offered in
sales due to insufficient stock at their suppliers.
12.2 To the extent permitted by law, the Seller declines all liability in the event that the
Delivered products do not comply (in whole or in part) with the legislation of a country of delivery
different from Italy.
12.3 The Seller is also not responsible in the event of non-substantial differences between the Products
purchased and their illustrative images and text descriptions published on the Site.
12.4 Except in the case of wilful misconduct or gross negligence, the Seller shall be liable only for
any direct and foreseeable damage at the time of conclusion of the purchase of your
Products. Therefore, the Seller assumes no responsibility for indirect or other damages
types of damage or costs, including, but not limited to, any losses
suffered, loss of earnings or any other damages that are not immediate consequences and
direct consequence of his breach of contract or which were not foreseeable at the time of the
conclusion of the purchase of the Products.
12.5 The Seller is not responsible for the fulfillment of obligations of persons
third parties (other than the Seller and its group companies) who may offer
commercial guarantees in relation to their products offered for sale on the Seller's Site.
13. Privacy
13.1 The Customer can always obtain information on how the Seller processes his data
personal data by accessing the “Privacy Policy” area available on the Site.
13.2 The Seller adheres to the code of ethics of the Italian Electronic Commerce Association
available at the following link https://www.aicel.org/codice-etico-dei-merchant-aicel