4. Returns and complaints

4.1 How can I contact you for product assistance?
If you have any doubts or need assistance regarding the products purchased, contact us
Customer Service by writing to customercar@inventadesign.it. If you want a
telephone contact, specify it in the email by entering your contacts: we will call you back
as soon as possible.”
4.2 How can I make a return or replacement and when?
If you are not satisfied with your order, you can decide to return one or more items. If you have
changed your mind about an item or want to replace it with a different one (if available at
warehouse), the return will be at your expense and you will have to proceed with a new order.
Pursuant to art. 59 of Legislative Decree 06/09/2005 n. 206 (Consumer Code), the right
of withdrawal does not apply to goods produced to measure, personalized or which due to their structure,
cannot be returned, they risk deteriorating rapidly or may become damaged.
In the event that the product on sale falls into one of the cases referred to in art. 59 described above, the
The site will report this indication with the phrase "Right of withdrawal not applicable" in the information sheet
of the product. Customers are invited to always check the presence of this wording.
The items you intend to return must be in original condition, properly
packaged and packaged. For shipping, use the same protective cardboard box in the
which you received your order. If this is not possible, please use a box
equally safe protective. In case of a non-compliant or defective product, you can replace it with
the same item, if available in stock, or ask for a refund. Contact the
our Customer Service by writing to customercar@inventadesign.it within 14
days from the date of delivery of the order. We will arrange the collection with
our courier and provide you with all the information. In this case, INVENTADESIGN will
will refund the cost of the item and will cover the shipping costs. Both in the case of a return
voluntary return due to defect or non-conformity, remember to include a copy of the
transport document, which will be sent to you by email by our Customer Service
and in which you will have to highlight the returned products and the reason for the return.”
4.3 How is the refund made?
Returning one or more products will result in a full refund of the cost of the item(s),
excluding shipping costs to our warehouse. Only in the case of a defective product or
different, INVENTADESIGN will cover all shipping costs. The refund will be
carried out through a credit transfer based on the payment method you used during the checkout
purchase. We will refund once the package has been confirmed to have arrived at our
warehouse.