1.Account and Newsletter
1.1 Newsletter
1.1.1 Is subscribing to the newsletter free?
Yes, subscribing to our newsletter is absolutely free and does not entail any obligation.
of purchase. It offers you the possibility of always being updated on promotions, on the launch of
new brands and designers and the world of Inventa Design.
1.1.2 How can I change my newsletter settings or unsubscribe?
Change your newsletter settings at any time by accessing the section
“Newsletter” on your Account page at the top right of the homepage and selecting from the
available options. You can also make changes through the “Unsubscribe” button in
at the bottom of each newsletter. After unsubscribing, you will no longer be updated on our
exclusive promotions. Remember that if you choose to deactivate the newsletter, you will not be able to use
the same email to subscribe again in the future to our newsletter service. For doubts
and assistance, write to privacy@inventadesign.it.
1.2 Account Settings
1.2.1 What do I do if I forget my password?
No problem: choose the “Forgot your password?” option from the Sign In window.
You will receive an email with a link to safely set your account's new password.
(if you do not receive our email immediately, also check the Promotions tab in your inbox
(by mail). For questions or assistance, write to customercare@inventadesign.it.

1.2.2 How can I change my email address?

To change the email address associated with your profile on INVENTADESIGN, log in to your
Account page through the icon at the top right of the homepage, select the item "My
data” and proceed by selecting the “”Edit”” button. After entering the new email address,
confirm your choice by clicking the “Save” button.
1.2.3 How is my data processed?
INVENATDESIGN places great importance on the security of your personal data and on
need to treat them according to the most stringent Italian legislative requirements (Legislative Decree no.
196/03). You can find more detailed information about this in the Privacy and Cookies area.
The reference address for Privacy matters (art. 7 of the Privacy Code) is INVENTA
SRL, Via del Commercio 2, 97015 Modica (RG).
1.2.4 Can I invite my friends to INVENTADESIGN?
Yes, and INVENTADESIGN has a gift for everyone: for every friend you invite, you will both receive
a €20 voucher to be used on a minimum spend of €200. The voucher will be awarded to you
once your friend completes their first order. Check the status of the invitations
from your Account page: here you can get the personal link to share and invite
directly new friends.
1.3 Inventawishlist
1.31 What is Inventawishlist and how does it work?
The Inventawishlist is the special INVENTADESIGN wishlist, where you can conveniently
save all the articles you like or are curious about as you continue to browse the site.
When you select a product, by clicking on “Add to Inventawishist” you choose to save it
in your wishlist, to purchase it later. You can remove items or
move them to your cart at any time by accessing the Inventawishlist page at the top
on the right of the homepage. Remember that the products saved in the Inventawishlist are not
automatically reserved.
2. Orders, Coupons and Shipping
2.1 Order and payment management
2.1.1 How can I place an order on INVENTADESIGN?
Ordering on INVENTADESIGN is a matter of a few clicks. After selecting all the products
you want, access the Cart via the icon at the top right, review the items you have
added and click on the “Proceed to purchase” button. Don't worry: you can still
modify the products entered or change your mind until the end of the purchasing process. To
To proceed with the order, some data is required, including the shipping address and, if
you want an invoice, tax code or VAT number: make sure you have everything at hand. In
At this stage, choose whether to save your data for future purchases or proceed without registering.
Remember that, in this second case, you will not be able to redeem any discount coupons in your account.
possession or select the payment method by bank transfer. After having
Once you have specified your details and entered any coupon, select the payment method that you prefer.
prefer: make sure you have your credit card details and the code available
SecureCode, if required by your bank. By clicking on the “Buy Now” button, your order
will be completed and you will receive a confirmation email. If you have selected the bank transfer method
bank, you will be sent a second email with the payment details (if you do not receive
our email immediately, also check the Promotions tab in your mailbox). For
the limited time promotions in the PROMO section, we recommend that you complete the process
purchase quickly, because items added to the cart are not automatically
reserved.
2.1.2 How can I change or cancel my order?
Once your order is completed, you will no longer be able to modify it: for this reason
We recommend that you carefully review the items you are purchasing before proceeding.
payment. If you wish to cancel your order or part of it, please write to
customercare@inventadesign.it. Remember that cancellation cannot be made if
the order has already been shipped: in this case you will have to activate the return procedure.
2.1.3 What is the minimum order?
The minimum order is a purchase threshold that we have established to guarantee you a relationship
as balanced as possible between shipping costs and your receipt. To proceed with the purchase,
in fact, you must add products to your cart for an amount equal to or greater than €20.
2.1.4 What payment methods are available?
You can pay for your order with
– credit card (Visa, Mastercard, American Express)
– prepaid card
- bank transfer*
- PayPal
– G Pay
- Apple Pay
- Klarna
If paying by credit card, we recommend that you have the code ready.
SecureCode provided by your bank to speed up your purchase. In case of payment
with bank transfer, you will receive all the information in a specific email, in which you
you will be asked to send a copy of the payment slip to
customercare@inventadesign.it. *To use the payment method with bank transfer
bank, you must already be registered on our site or proceed with the purchase as "New
customer”. Security is always a priority for INVENTADESIGN, therefore your
information will always be protected by the latest and most up-to-date technologies.
2.1.5 How can I request an invoice?
To request an invoice for your order, select the "I want an invoice" box found in the
data entry page, before payment. Fill in the appropriate field by entering yours
tax code or VAT number or SdI and/or your PEC address and then proceed to select the
terms of payment. Remember that you will not be able to request an invoice once
made the payment and completed the order. The invoice will be sent to you by email after
the delivery of the order.
2.1.6 Where can I check the status of my order?
To check the status of your order, go to your Account page at the top right.
on the homepage and select the item “My orders”. Here you can view the list of all the
your orders and monitor the processing phase of those in progress. We will notify you of the
delivery of the order 24/48h before it is made, with a communication to the address
email address indicated at the time of purchase.
2.2 Coupons and Gift Cards
2.2.1 How can I use a discount coupon?
The discount coupon is a unique code that can be used only once, on a single
order. To enter the code and get the discount, you must already be registered on our site
or proceed to purchase as a “New Customer”. Checkout without registering,
in fact, it will not allow you to use your coupon. Also remember that coupons are not
neither cumulative nor usable in combination with a PROMO.
2.2.2 How long is a coupon valid for?
Coupons may be subject to date and/or product category and/or minimum restrictions.
of order based on the promotion for which they are activated. These conditions are
however always reported in the terms of the specific promotion.
2.2.3 How does the Gift Card work?
The Gift Card is a discount coupon that you decide to give as a gift or that you receive as a gift. Buy it on
our e-commerce under the menu item “Gift Ideas”: after completing the order,
We will send an email to the address you indicated containing the PDF of the Gift Card. Remember that,
If you purchase the Gift Card via bank transfer, the process may take a few minutes
day. Once received, all you have to do is print it and give it to the person who
you wish, or forward it via email.
– The INVENTADESIGN gift voucher is a sum of money that can be used for
purchases on INVENTADESIGN.it
– The gift voucher is valid for 6 months from purchase and is applicable exclusively on
a single order.
– In the event that the amount of the gift voucher exceeds the purchase amount, INVENTADESIGN
will not refund or credit the remaining amount to the user.
– Gift vouchers cannot be combined with each other, nor with discounts and promotions directly
applicable to the products in the catalogue.
– In the event that the user's order exceeds the value of the gift voucher, the difference in amount
can be paid using normal means of payment.
– The voucher cannot be used to purchase another gift voucher.
– Gift certificates are not transferable or assignable.
– In the event of spontaneous returns or cancellations, i.e. not dependent on INVENTADESIGN, the
Gift certificates will not be refundable.
– To redeem the gift voucher you must log in or register on
INVENTADESIGN and enter the code on the voucher in the dedicated field in the cart.
The purchase and/or use of the gift voucher implies full acceptance of these
general conditions, made available to the customer at the time of purchase on the site
INVENTADESIGN.
2.3 Shipping and deliveries
2.3.1 How much does shipping cost?
Shipping is free in Italy for orders over €300. Below €300, the
shipping cost will start from €9,90 and will vary based on the order volume and the area of
destination. Depending on commercial conditions and the size of the order, it may be
a delivery fee is also expected for orders over €200. The amount will be given to you
however always communicated before the conclusion of the order. If you have any doubts, do not
hesitate to write to customercare@inventadesign.it.
2.3.2 How long will it take for my order to be processed?
The shipping times of an order depend on the type and availability of the items
that you have chosen. In the sheet of each product, as well as during the order checkout phase, you can
find an estimate of the relevant delivery times. Some products may be put in
production specifically for your order, therefore delivery times will be
determined by the manufacturer. Products marked with the wording “Ready for Delivery” are
available in stock: in this case the order will normally be processed in the following
72h. We remind you that bank transfers require an additional 48h of verification. If your order
provides items with different delivery times, a single shipment will be made whose
processing times will be reported at checkout before payment. To shorten
waiting times we advise you, where possible, to place separate orders, merging them together
products with similar delivery times. If your order includes items that require
special attention during transport, we will turn to specialized couriers whose delivery times
delivery times may vary from the standard times indicated. We will take care to guarantee you
the best possible service and activate a direct line between you and the courier who will carry out the
delivery. INVENTADESIGN undertakes to respect the estimated and communicated delivery times
on the site. However, if unforeseen events should occur during the production or fulfillment phases,
you will always be promptly notified by the INVENTADESIGN team. For doubts or
assistance, write to customercare@inventadesign.it.
2.3.3 Who takes care of shipping my package?
Your order will be processed by our logistics service and delivered via the best couriers
available on the market, who will send you an email with the tracking number as soon as your
order will be entrusted to them. In the case of shipments that require special attention during
Specialized couriers will be used for transport, who will provide a warning service
telephone to agree with you on delivery.
2.3.4 Which countries can I ship my order to?
For logistical reasons, INVENTADESIGN only ships to some European countries. To have
For more details on the countries covered by our shipping service, simply visit the
website www.inventadesign.it and select the drop-down menu at the top left of the Home Page:
the states indicated are those covered by shipping.
2.3.5 When is delivery to the floor activated?
The floor delivery option is only available for some orders and will be offered to you at the time of ordering.
of checkout as an alternative to standard delivery. This type of solution provides a
increase in shipping cost. A specialized delivery service will call you for
make an appointment and will deliver the order to your entrance floor. Remember that the service
It can only be done in ideal conditions of usability, so always check beforehand
that the accesses to the floor comply with these conditions (stairways and entrance doors
sufficiently large). For more information, write to customercare@inventadesign.it.
2.3.7 What should I do when my order is delivered?
We recommend that you always check your order upon delivery. Check that the
the number of packages corresponds to that indicated on the delivery note, also check
the integrity of the packaging and the possible presence of signs of tampering or anomalies with respect to
to the integrity of the content. In case of anomalies, indicate the wording "Acceptance with reservation"
on the carrier's delivery note at the time of signing and write to
customercare@inventadesign.it reporting the delivery details. We remind you that you have
You have 14 days to report any discrepancies and make a complaint. Beyond this
Once the deadline has expired, in fact, we will no longer be able to accept complaints or reports.
3. Special Promotions
3.1 Free shipping
3.11 How does the “Free Shipping” promotion work?
INVENTADESIGN reserves the right, in certain periods of the year, to activate the promotion
special “Free Shipping”, with which we will cover the shipping costs in Italy
of all orders over €150, provided the order is placed before 23pm on the day
indicated as the end of the promotion. Remember however that this type of promotion does not
applies to bulky or non-standard size orders.
If you have any doubts, do not hesitate to write to customercare@inventadesign.it.
3.1.2 How does the “Free Shipping” promotion work on a specific brand?
The promotion applies only to products of the brand involved and only to shipments to
Italy. If your purchase includes exclusively products from the brand involved in the
promotion, at checkout the shipping costs will be 0 €. If your
The cart also includes products from other brands, the calculation of shipping costs will be carried out
only on the latter.
4. Returns and complaints
4.1 How can I contact you for product assistance?
If you have any doubts or need assistance regarding the products purchased, contact us
Customer Service by writing to customercar@inventadesign.it. If you want a
telephone contact, specify it in the email by entering your contacts: we will call you back
as soon as possible.”
4.2 How can I make a return or replacement and when?
If you are not satisfied with your order, you can decide to return one or more items. If you have
changed your mind about an item or want to replace it with a different one (if available at
warehouse), the return will be at your expense and you will have to proceed with a new order.
Pursuant to art. 59 of Legislative Decree 06/09/2005 n. 206 (Consumer Code), the right
of withdrawal does not apply to goods produced to measure, personalized or which due to their structure,
cannot be returned, they risk deteriorating rapidly or may become damaged.
In the event that the product on sale falls into one of the cases referred to in art. 59 described above, the
The site will report this indication with the phrase "Right of withdrawal not applicable" in the information sheet
of the product. Customers are invited to always check the presence of this wording.
The items you intend to return must be in original condition, properly
packaged and packaged. For shipping, use the same protective cardboard box in the
which you received your order. If this is not possible, please use a box
equally safe protective. In case of a non-compliant or defective product, you can replace it with
the same item, if available in stock, or ask for a refund. Contact the
our Customer Service by writing to customercar@inventadesign.it within 14
days from the date of delivery of the order. We will arrange the collection with
our courier and provide you with all the information. In this case, INVENTADESIGN will
will refund the cost of the item and will cover the shipping costs. Both in the case of a return
voluntary return due to defect or non-conformity, remember to include a copy of the
transport document, which will be sent to you by email by our Customer Service
and in which you will have to highlight the returned products and the reason for the return.”
4.3 How is the refund made?
Returning one or more products will result in a full refund of the cost of the item(s),
excluding shipping costs to our warehouse. Only in the case of a defective product or
different, INVENTADESIGN will cover all shipping costs. The refund will be
carried out through a credit transfer based on the payment method you used during the checkout
purchase. We will refund once the package has been confirmed to have arrived at our
warehouse.
5. The seriousness of INVENTADESIGN
5.1 Are the products I find on INVENTADESIGN original?
Obviously yes: INVENTADESIGN is committed and participates daily in the fight against
counterfeits and is the official and authorized partner of all products on sale on the site.
INVENTADESIGN has privileged relationships with more than 600 brands, designers and artisans: for
This we can guarantee you that every product is original.
5.2 Do the products I purchase on INVENTADESIGN come with a guarantee?
INVENTADESIGN and/or the partner manufacturers represented will provide, in relation to the products
purchased by you, the legal guarantee of conformity to the conditions and terms set out in articles

128 et seq. of the Italian Consumer Code. In particular, the rights arising from this guarantee
may be exercised provided that the products have been used correctly, with
due diligence and in compliance with the intended use and with what is provided for in the
enclosed instructions, as well as upon presentation by the customer of the delivery note
receipt with the same and indication of the order number. The costs related to the return
of products as a result of exercising the guarantee will be borne by INVENTADESIGN and/or
of partner producers.
5.3 Can I trust INVENTADESIGN's seriousness?
INVENTADESIGN pays great attention to your needs and guarantees you the maximum
seriousness and reliability, both in purchasing support and in the management of orders and
any returns. It also undertakes to respect the estimated delivery times communicated on the
site. If unforeseen events should occur that are not directly dependent on INVENTADESIGN,
You will always be notified promptly by the Customer Service team.”
6. Technical problems
6.1 I have technical problems on the site, what can I do?
We want all our customers to have a great shopping experience, but we know
that sometimes some inconvenience can happen. First, make sure that your system
operating system (Windows 10, Mac OS X, etc.) or your smartphone have the latest
updates available. If the problem persists, write to customercar@inventadesign.it
specifying, if possible:
– your operating system (for example: Windows XP, Mac OS X);
– your internet browser (for example: Google Chrome, Internet Explorer 7, Firefox, Safari);
– your device (for example: computer, smartphone, tablet);
– the description or screenshot of the error encountered.
We will reply as soon as possible.